At PremiumKayak.com, we are committed to delivering your orders quickly, securely, and at the best possible rates. This Shipping Policy explains how we process, ship, and deliver your purchases.
1. Processing Time
- Orders are processed within 1–2 business days after payment is received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Custom or special-order items may require additional processing time, which will be communicated to you before shipment.
2. Shipping Methods & Delivery Times
We partner with trusted carriers to ensure safe and reliable delivery:
- Standard Shipping: 3–5 business days (within [Your Country/Region])
- Expedited Shipping: 1–3 business days
- International Shipping: Delivery times vary by destination and customs processing.
Note: Delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.
3. Shipping Rates
- Shipping costs are calculated at checkout based on order weight, size, and destination.
- Free shipping is available for orders over [ $350.00] (domestic only).
- Oversized items, including certain kayak models, may require special freight shipping with additional charges.
4. Order Tracking
Once your order ships, you will receive a tracking number via email so you can follow your package’s journey.
5. International Shipping
- Customers are responsible for any customs duties, taxes, or import fees charged by their country.
- Delivery times may be extended due to customs inspections.
6. Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 48 hours with photos of the damage.
- If your package is lost in transit, we will work with the carrier to locate it or arrange a replacement.