At PremiumKayak.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy makes it easy to exchange or return items within the allowed timeframe.
1. Eligibility for Returns
- Returns must be initiated within 30 days of receiving your order.
- Items must be unused, in original condition, and in their original packaging with all tags, manuals, and accessories included.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
We cannot accept returns on the following unless defective or damaged upon arrival:
- Customized or special-order products
3. Return Process
- Contact Us – Email our customer service team at [Your Email] within 30 days to request a Return Authorization (RA) number.
- Pack the Item – Securely package the product in its original box with all included components.
- Ship the Return – Use a trackable shipping service. Return shipping costs are the customer’s responsibility unless the item is defective or we made an error.