At PremiumKayak.com, your satisfaction is our priority. We are committed to delivering high-quality products and exceptional service. If you are not fully satisfied with your purchase, our refund policy ensures a fair and transparent process.
1. Eligibility for Refunds
A refund may be issued if:
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- The item is returned within 30 days of delivery.
- The product is unused, in original condition, and in its original packaging with all accessories, tags, and manuals.
- You provide a valid proof of purchase (order confirmation, receipt).
2. Non-Refundable Items
Refunds are not available for:
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- Customized or special-order products
- Products damaged due to misuse or neglect
3. Refund Process
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- Contact Us – Email [Your Support Email] within the return period to request a Return Authorization (RA) number.
- Package Your Return – Securely pack the product with all original contents.
- Ship Your Return – Customers are responsible for return shipping costs unless the product is defective or an error was made by us.
- Inspection & Approval – Once we receive your return, our team will inspect it and notify you of the approval or denial of your refund.
4. Refund Timeline
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- Approved refunds will be processed to your original payment method within 7–14 business days after inspection.
- Shipping charges are non-refundable unless the return is due to our error or a defective product.
5. Damaged or Defective Products
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement, repair, or full refund at no additional cost to you.
6. Contact Information
If you have any questions about our refund policy, please contact:
Email: [info@premiumkayak.com]
Phone: [ +1 (442) 227-0833]
Address: [11349 Folsom Blvd Ste C, Rancho Cordova, CA 95742, United States]