At PremiumKayak, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and hassle-free refund process in compliance with Google Shopping policies.
Eligibility for Refunds
- Refunds are available for items returned within 30 days of delivery.
- Items must be unused, in original condition, and with all packaging intact.
- Certain items such as customized or personalized kayaks may not be eligible for a refund.
How to Request a Refund
- Contact our Customer Support Team at info@premiumkayak.com with your order number and reason for return.
- Our team will provide return instructions and authorization.
- Ship the item back using the recommended carrier. Keep the tracking number for your records.
Refund Processing
- Once we receive your returned item and verify its condition, your refund will be processed within 5–7 business days.
- Refunds will be issued to the original payment method used at purchase.
- Shipping charges are non-refundable, unless the return is due to a PremiumKayak error.
Non-Refundable Items
- Customized or personalized kayaks
- Gift cards or promotional items
- Items damaged due to misuse or improper handling
Important Notes
- Ensure all returns include original packaging, manuals, and accessories.
- PremiumKayak reserves the right to deny refunds if items are returned damaged, used, or incomplete.
- For questions about your refund, contact our friendly support team.
Contact PremiumKayak
Email: info@premiumkayak.com
Phone: [Insert phone number]
We’re here to help you with every step of your return and refund process.